Engineering Decisions Show Up in Your NPS Score
Three years of NPS data showed a direct correlation with engineering quality investments — which changed how I make the case for technical work to the business
Blog
AI as a Scalability Lever, Not a Headcount Substitute
What we learned from a year of structured AI adoption — real multipliers by task type, how we chose our tools, and why the bottleneck moved from writing code to reviewing it
What Actually Breaks When You Triple Your Engineering Team
From 11+ engineers in two teams to 46 across four offices — what breaks at each growth stage and what you have to rebuild deliberately
Why We Dedicated a Full Quarter to Technical Debt
For years we deferred technical debt to keep moving. Then we stopped everything for one quarter — and the results changed how we think about engineering quality permanently.
The 1.6% Rule: What Our Engineering Hiring Funnel Looks Like
A close look at engineering hiring numbers — 1.6% application-to-hire rate, 89% offer acceptance, and why both numbers matter
Disagree, Commit, and Revisit: What Happens When the Wrong Decision Wins
How we handled revisiting an architectural decision that turned out to be wrong — and what it taught us about the second half of disagree-and-commit
What 360-Degree Reviews Actually Do for Engineering Teams
Why top-down performance reviews miss the most important work engineers do, and what changes when you add 360-degree input to the process
The Merge Problem That Led Us to Trunk-Based Development
How a pattern of large pull requests led us to abandon feature branches — and what we learned about diagnosing the right problem
Scaling QA Coverage Without Scaling Headcount
How a flat QA team more than tripled test coverage in three years — by investing in automation infrastructure rather than headcount
How I Run Engineering at Spin.AI: Six Principles We Actually Follow
The six operating principles behind Spin.AI's engineering culture — what they look like in practice, not on a slide deck
When You Buy a Company, You're Really Buying Its Engineers
Lessons from a third acquisition — why the technical plan is the easy part and the human side is what determines success
How to Organize Secure Data Storage with Three-Layer Encryption
Implementing a three-layer encryption architecture for secure cloud data storage
Implementing Agile Artifacts in a Bank
Implementing agile methodology elements in a Bank
Automating IT Service Operations
Automating IT service operations in a Bank